Directory of Service Providers including ground handlers and fixed base operators.
Customs, Immigration & Quarantine (CIQ) Services
CIQ services are available on request with prior notice. Mackay has a limited number of Customs Officers to service the seaports of Hay Point, Dalrymple Bay and Mackay Harbour, with additional officers available from Townsville.
Australian Customs Service uses advanced passenger processing through electronic transfer of data. This is available via the Townsville Office of ACS.
AQIS have an office in Mackay and are available with prior notice. Additional staff are available from Townsville and/or Cairns.
All requests for the use of Mackay Airport for international charter services must be through the National Passenger Processing Committee in Canberra
CIQ Contact Information
Australian Customs Service
Mark Porter – +61 7 49657 100
ACS also undertakes the Immigration facilitation role.
Find out more about National Passenger Processing Centre here:
Security Screening
The Department of Infrastructure & Transport and Local Government classifies Mackay Airport as a Category 3 Security Airport.
A sterile lounge is provided at the airport and is equipped with an X-ray unit, and an Advanced Technology SENTRIE A T walkthrough units plus several hand held detection scanning wands.
The screening service is operated by ISS Security.
Contact Numbers
ISS Security
+61 455 062 071
Air Traffic Control
Air services Australia operate a Class D Tower at Mackay Airport.
The hours of operation are 06:30am to 08:30pm 7 days a weeks.
The hours of operation may be extended with prior notice to the Senior Air Traffic Controller.
Contact Numbers
Air Services Australia
Phone: 1300 301 120
Aviation Rescue & Firefighting Services
Air Services Australia provide an ARFFS on site at Mackay Airport for all scheduled RPT operations to ICAO Category 6 level. Out of hours coverage is available with prior notice.
Contact Numbers
Aviation & Fire Fighting Services
Phone: + 61 7 49 683 010
Ground Handling Services
Aerocare
+61 3 9034 3733
Refuelling Services
Contact Numbers
Air BP/Shell
Phone: + 61 7 4957 3226
Mobile: 0407 127 539
